Policy Return Policy

Policy Return Policy

Return Policy

Thank you for shopping at [Your Confectionery Name]. We are committed to providing you with the highest quality products and exceptional customer service. Please read our return policy carefully to understand your rights and our obligations regarding returns and refunds.

1. General Return Policy
Due to the perishable nature of our products, we can only accept returns and issue refunds under specific conditions. Please contact us within 7 days of receiving your order to request a return or refund.

2. Eligibility for Returns
To be eligible for a return, your item must be:
– Unopened and in its original packaging
– In the same condition that you received it
– Accompanied by the original receipt or proof of purchase

3. Non-Returnable Items
Several types of goods are exempt from being returned:
– Perishable items such as chocolates, candies, and other confectioneries that have been opened
– Custom or personalized orders
– Gift cards
– Sale items or special promotions

4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Your Contact Information]. Provide us with your order number, a description of the issue, and photographic evidence if possible. We will arrange for a replacement or a full refund, including shipping costs.

5. Incorrect Orders
If you receive an incorrect item, please contact us at [Your Contact Information] within 7 days of receiving your order. We will provide instructions for returning the incorrect item and ensure you receive the correct product promptly.

6. Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team at [Your Contact Information] to request a return authorization.
2. Once your return is approved, we will provide you with detailed instructions on how to return the item.
3. Ship the item back to us using a trackable shipping method. We recommend using a shipping service with insurance for valuable items.

7. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

8. Shipping Costs
– You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Contact Information].

10. Contact Us
If you have any questions about our return policy, please contact us at:
– Email: [Your Email Address]
– Phone: [Your Phone Number]
– Address: [Your Physical Address]

Thank you for choosing [Your Confectionery Name]. We appreciate your business and strive to ensure your complete satisfaction with every purchase.

Sameh

CEO

ABOUT US

“Welcome to Sameh Konditorei, where Vienna’s rich confectionary heritage meets the delicate artistry of Japanese cheesecake.

Our cheesecakes are the heart and soul of our bakery, crafted with the highest quality ingredients to ensure perfection in every bite.

Liechtensteinstraße 18, 1090 Wien

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