Shipping & Delivery
Shipping and Delivery Policy
Thank you for choosing Sameh Konditorei
. We strive to provide you with the best service and ensure your orders are delivered promptly and in perfect condition. Please review our shipping and delivery policy to understand our processes and your options.
1. Shipping Options and Rates
We offer various shipping options to meet your needs. Shipping rates are calculated based on the weight of your order, the destination, and the chosen shipping method.
– **Standard Shipping:** Delivered within 3-5 business days.
– **Express Shipping:** Delivered within 2-3 business days.
Shipping rates will be displayed at checkout, and you can choose the option that best suits your needs.
2. Order Processing Time
– **Order Processing:** Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
– **Order Confirmation:** You will receive an order confirmation email once your order has been placed. You will also receive a notification email with tracking information once your order has shipped.
3. Delivery Time
Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are as follows:
– **Standard Shipping:** 3-5 business days
– **Express Shipping:** 2-3 business days
Please note that these are estimated delivery times and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or carrier issues.
4. Shipping Restrictions
– We currently ship to addresses within Vienna and select Valid destinations.
– We do not ship to P.O. Boxes or APO/FPO addresses.
– Certain products may be restricted from shipping to specific locations due to local regulations.
6. Warm Weather Shipping
To ensure the quality of our perishable products, we take special care when shipping during warm weather:
– **Insulated Packaging:** During warm weather months, we use insulated packaging and ice packs to protect temperature-sensitive items.
– **Expedited Shipping:** We recommend selecting Express or Overnight Shipping for perishable items to minimize transit time and ensure freshness.
7. Tracking Your Order
– You will receive a tracking number via email once your order has shipped. You can use this number to track your package on the carrier’s website.
– If you have any questions about your shipment status, please contact our customer service team at Website contact form.
8. Failed Deliveries and Incorrect Addresses
– **Incorrect Address:** Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
– **Failed Deliveries:** If a package is returned to us due to a failed delivery attempt (e.g., incorrect address, unclaimed package), we will contact you to arrange reshipment. Additional shipping charges may apply.
9. Damaged or Missing Items
– If your order arrives damaged or if items are missing, please contact us immediately at [Your Contact Information]. Provide your order number, a description of the issue, and photographic evidence if applicable. We will resolve the issue promptly.
10. Contact Us
If you have any questions or concerns about our shipping and delivery policy, please contact us:
– **Email:** office@sameh-konditorei.at
– **Phone:** +43-68184444961
– **Address:** Liechtensteinstraße 18, 1090 Wien
Thank you for choosing Sameh konditorei.
We appreciate your business and are committed to delivering your treats in perfect condition.
